- We’ll respond to emails within 24 hours.
- We’ll return your calls within 2 hours.
- We’ll have your summaries to you within 24 hours.
- We’ll finalise your accounts within 3 months of your year end (or within 20 days of receiving your paperwork if you’ve been mucking around).
- You will never, never, under any circumstances receive a surprise bill from us.
- All of your returns and accounts will be filed on time. If we don’t we’ll pay the fine.
- You will know as soon as we do how much tax you need to pay.
And if you don’t absolutely love us, you don’t need to pay us. If we don’t come good on any of these promises, or we just get your back up about something, just don’t pay us. We’ll accept it with no questions asked*
*OK, maybe one or two questions asked. But, you know, we need to evolve our customer experience.